Tourists leaving South Africa often find themselves facing a lot of red tape when it comes to claiming VAT refunds on purchases, particularly those involving polished diamonds and diamond jewellery. However, recent developments have shed light on both the hurdles and improvements in this process.
In the sphere of diamond and jewellery purchases, tourists departing South Africa have encountered significant challenges in claiming VAT refunds. The intricacies of the process, coupled with stringent requirements, have often left travellers frustrated and dissatisfied. However, recent correspondence from the South African Revenue Service (SARS) indicates a shift in policy that aims to alleviate some of these difficulties.
Confirmation emails from SARS reveal a notable change in the requirements for VAT refund claims on polished diamonds and diamond jewellery. Previously, tourists were obligated to provide Kimberley Process (KP) Certifications, as well as Valuation and Diamond Laboratory Certification certificates. However, SARS has announced the halting of these demands, signalling a more streamlined approach to processing VAT refunds for such purchases.
This update comes as a significant relief to both tourists and industry stakeholders who have long advocated for simplifying the VAT refund process. The elimination of clumsy certification requirements signifies progress towards a more tourist-friendly environment and acknowledges the importance of the diamond and jewellery sector in South Africa’s economy.
Despite these positive developments, challenges persist within the VAT refund landscape. SARS has cautioned that a backlog of claims currently exists within the VAT Refund Agency, with processing times potentially stretching up to three months.
Additionally, reports of queues at VAT refund stations in airports have surfaced, prompting advice for travellers to allocate extra time for processing their claims.
Acknowledging the concerns raised by both tourists and industry members, efforts are underway to address issues surrounding the VAT Refund Agency. Complaints have been noted, and steps are being taken to engage with relevant SARS offices to seek resolutions and enhancements to the refund process.
In conclusion, while recent changes in VAT refund requirements for diamond and jewellery purchases signify progress, challenges persist in the realm of tourist refunds departing South Africa. As stakeholders continue to collaborate with SARS to improve efficiency and customer experience, it is hoped that the VAT refund process will become more seamless and responsive to the needs of travellers in the future.
If you are experiencing any difficulties with the VAT Refund Agency, please contact The Jewellery Council of South Africa to assist you.
Article source: Lorna Lloyd, CEO of the Jewellery Council of South Africa