About Us
“We Get What’s At Stake For The Industry, And We Want The Same Things: To Produce And Deliver Great Products, On Time, To Happy Clients.”
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Our Values and Motivators
We understand
We’ve served tens of thousands of jewellers and our staff contingent includes professionals with previous experience in the trade. We know how tough it can be to navigate the red tape, juggle business responsibilities and keep the creative juices flowing. We’re happy to assist with product advice so you can deliver great work to your clients, on time.
Code of Ethics
It’s our belief that business should be a force for good. We hold ourselves to high standards and have systems in place to ensure staff accountability. Only metals from verifiably legitimate sources are allowed in our refinery, and we operate in a socially responsible and ecologically sensitive manner.
We’re not going anywhere
We’ve been around since 1994. We’ve watched the fly-by-nighters and the flash-in-the-pan chancers come and go. We’ve grown with this community and are committed to its success. Our 4 branches around the country are well established and all facilities undergo regular improvements.
We’re an award winning business
Manufacturing Excellence
As a registered precious metal refinery, CPM specialises in the recycling of precious metals, utilising modern techniques for maximum recovery and returns. We refine all jewellers’ waste including sweeps, filings, polishings, old jewellery solids and (the little-known) sludge. We also recover silver from a wide variety of photographic material including X-Rays. Our precise manufacturing standards prompted TopCo Media to declare us the first place winner for Manufacturing Excellence in the National Business category at their Top Performing Companies Awards in 2010, and we’re proud to assure you that we’ve been improving ever since.
We pride ourselves on nurturing relationships
We Put People First
It’s our goal to stock the largest range of high quality, fair value and up-to-date necessities for jewellers, including tools, cleaners, components, castings and findings. We also offer CAD design, wax model and casting services as well as in-house assay facilities. Our business philosophy puts people first. We pride ourselves on nurturing relationships, and our team is on hand to offer technical assistance and product advice. Some of our sales execs are jewellers who left the trade, and who keep an ear to the ground for opportunities to serve our dynamic industry. Up-and-coming jewellers hold a special place in our hearts. CPM sponsors student awards and we play an advisory role to Universities looking to integrate pupils effectively into the trade. We see too many smart, hard-working jewellers unprepared for the struggles of running a business in a tightly regulated market, and we’re working to change that. CPM corporate culture embraces diversity, with a core internal focus on educating and training our 70+ team members. We believe it’s vital to provide growth opportunities both within our company and the industry as a whole. Our experienced and committed management team, some of whom have been with CPM for 20+ years, lead the search for new ways to provide exceptional service to our customers.
Our vision is to be an industry leader by providing world class products with exceptional services through our experienced well trained team.
We run a socially responsible and sustainable business
Registered precious metal refinery
It’s our goal to stock the largest range of high quality, fair value and up-to-date necessities for jewellers, including tools, cleaners, components, castings and findings. We also offer CAD design, wax model and casting services as well as in-house assay facilities. Our business philosophy puts people first. We pride ourselves on nurturing relationships, and our team is on hand to offer technical assistance and product advice. Some of our sales execs are jewellers who left the trade, and who keep an ear to the ground for opportunities to serve our dynamic industry. Up-and-coming jewellers hold a special place in our hearts. CPM sponsors student awards and we play an advisory role to Universities looking to integrate pupils effectively into the trade. We see too many smart, hard-working jewellers unprepared for the struggles of running a business in a tightly regulated market, and we’re working to change that. CPM corporate culture embraces diversity, with a core internal focus on educating and training our 70+ team members. We believe it’s vital to provide growth opportunities both within our company and the industry as a whole. Our experienced and committed management team, some of whom have been with CPM for 20+ years, lead the search for new ways to provide exceptional service to our customers.